Good Food - Poor Service
I have been to Elis several times over the past two years. Overall, I have always enjoyed the food there. Their sloppy joes and hamburgers are very good. However, I have been disappointed on a few occasions by the poor service: order food and not have the wait staff check in with us as we wait, having to wait for 45 minutes or more, and then being yelled at because we asked for another drink. At first I dismissed it due to the large crowds. My friends were not so willing to agree. But I kept going back.
Read more at twincities.citysearch.com
That all changed recently. I went with a friend of mine to enjoy dinner. It was a Wednesday night and the place was rather full when we got there. A few tables were still open and some people were leaving. Not too concerned, we ordered our food. After 20 minutes of waiting we informed by the waitress that the salad we ordered could not be made as they did not have the lettuce. Finding it strange that it took 20 minutes to figure that out, we became concerned. I insisted we stay.
An hour later I was no longer amused. We had not received our food, the waitress wouldn't even acknowledge our table, and it really was obvious that no one cared. We decided to leave as we couldn't handle being ignored or not receiving our food. As we stood, the waitress finally noticed us and asked, with a shocked look on our face, why we were leaving. Upon being told that it was well over an hour that we had to wait, she did nothing to encourage our staying.
This was a real disappointment for me. I truly did enjoy the place and the food. But I don't think I will ever go back there after having this happen. I would be much more willing if the staff actually made an attempt to acknowledge the wait.