I called for a delivery order and was informed I lived a block and half outside their delivery territory. The order taker said, "just a second, let me see if i can convince the driver to go there." After a few minutes another woman came on the phone and said, "we'll make this delivery but going forward you're outside our terrirotory and won't". I completely felt as if I was hindering their operation by requiring the driver to travel an extra block and a half. The arrogance was just overwhelming coming from the other end of the line as if this is they are the only show in town. It reminded me of the soup incident from Seinfeld. Unbelievable. I called Davanni's (who is two blocks from Fireside) and they were happy to take my order and deliver it.. I'm sure Fireside has decent food but I'll never know.

I too have been going there maybe 12+ times a year, since first introduced to it by a date that lived nearby. She lasted a few months, the restaurant forever. I've taken or gone with numerous groups, many kid's sports teams, my own family which still all love to go, and guests - most of whom become customers themselves. At least when we go, Fireside is often crowded. Decor has not changed much but well kept-up, sort of like the charming restaurants we americans love to frequent when visiting europe. Ownership changed, and I missed the Millers consistency because at first I think the Thompson's changed some things like most people trying to "improve" - at least as respects to what we always order: Pizza. But that quickly went back to matching the customer preferences - the highly successful old standby items. There is only one crust, thin and fantastic. Only 2 sizes and really then after 9PM you get large for the price of small anyway. The same great sauce and a large selection of toppings. Pepperoni is not a large arrangement of sliced spiced sausages plunked down on top of a cheese pizza - Fireside's is just true taste like we order in Italy. It does not have excessive cheese unless you ask for it. Beers are good. Kid's like their tap rootbeer. We often see acquaintences we know in there doing the same thing we are, Having a good meal out. In all those years I only lived in their delivery area about 4 years. Even though many others deliver where we live, we make the 30 minute round trip to pick-up Fireside's pizza about half-the-time. It simply tastes better - and has no stomach-unsetling aftertaste like many of the fastfood pizza brands. I can't imagine the the one bad review written here - are you sure you went to the same place? It doesn't sound like it. Maybe the bar down the street?

I have a different opinion than Mr. Hexum's review. I've been going to Fireside Pizza 3-4 times a month for about 40 years -- back to the days when the Miller's owned the restaurant. They have never included salads free of charge with their pizzas nor have I noticed that the Thompson's have changed their recipes or how they prepare their food. He is incorrect in the statements of his review. I really dislike when I see someone write a negative review for a great restaurant that provides a wonderful value. In the world we live in with rising prices, it's all-about-me mentality, and rude people, Fireside still stands out as a family restaurant with great service, prices, wonderful value, and "small town" atmosphere. What a wonderful asset to Richfield that we have a place we can still afford to take our families to. If Mr. Nexum would like more sauce on his pizza or would like the cheese browned a bit more, he should ask for it that way. I have enjoyed Fireside for many years and will continue to frequent it and tell my friends how wonderful it is.

ordered for delivery and the order came incorrect. when i called the next day the owner or manager insisted the error was mine and was rude. i won't spend my money where my business is not valued. how can you be in a customer service business while lacking basic communication skills.

We love the pizza! The best thin crust in town. Recommend getting it cut in squares for a fun treat.
The only problem is they call themselves family friendly but they have no changing table. This is a huge problem in my eyes.