Bad customer service
I purchased $30,000 worth of furniture from Room and Board for a vacation home. While I was happy with the furniture, I was not happy with their customer service. Upon ordering the furniture, they informed me of their delivery policy which was that they would give me a specific date when the furniture would be delivered and it was not able to be changed. I accepted this and made arrangments for people to be at the residence for the delivery and made sure the house was clear of contractors working on the house. I got a call at 2pm in the afternoon the day before the delivery stating it would not make it on their scheduled date and they would tell me in the next day or so when it would make it. While I understand these things happen, they are the ones who made this strict "no change date" policy. I accepted their conditions, and then they changed them on me. I made rearrangements for the new date they gave me two days later, and personally had to fly out to meet the truck and still pay the original caretaker who cleared his entire day to be at the house for the first delivery date. When I spoke to customer service at Room and Board to ask them to absorb some of my costs, all they would do is credit the $260.00 del fee. Then the woman on the phone had the nerve to say my story of what happened seemed to change several times. WHAT??? They missed their delievery date and it cost me some serious bucks because of it. Give me store credit for my pain and lost time and $$$. Don't insult me on the phone and credit me a measily $260 on a $30,000 order. I was absolutely amazed at her comment and lack of interest in making things right. They need to get a clue on the customer service side of their business. Their are many competitors offering similar furniture and would have really taken care of this type of screw up.
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