I will never hire Soderlin again. They are way too expensive. They replaced a simple water valve, which took 1 hour 40 minutes. The charge was $448 ($389 plus $59 trip charge). I called another plumber afterwards, and he quoted $150-180, which sounds fair.

Soderlin has given us great service and great works for years. We've found them always to be responsive. We can always count on them to get to us quickly.

And they've always been helpful, often going beyond the project to give us a little break on the price, as well helpful tips to help us prevent future problems and keep our service calls down.

We wouldn't think of calling anyone else.

We asked them to move a small radiator while some tile was being installed, and to hook it up again later. Their workman charged $368 for 20 mins work and told us it would cost almost $500 dollars to put the radiator back again later. I paid him to move the radiator because the workman was here and it had to be done. While draining our water system, he turned the wrong valves and routed hot water to all the radiators in the house during the hottest day of the summer. Our air conditioner was fighting with the heating system for hours before we figured out why, we were unable to turn off the heat, and we were finally forced to turn off the furnace entirely (which heats our water boiler as well, so we had no hot water.) The next day I called them back to fix the problem and the workman said the circuit in our boiler was "bad". (I never asked him to check our boiler, he did it on his own.) When I said the circuit had been working fine so far, he said it was a "coincidence" it went bad that day and that it "might or might not work" if it weren't fixed. At that point our boiler was dismantled, we had no hot water, and in the end I ended up paying another $500 to install a new circuit. I did not call them back for the privilege of paying hundreds more to hook up the radiator again. I called someone else who was happy to do it for $150. Based on price and quality of service, I won't be using this company again.

Rating:

Overall C
Price F
Quality B
Responsiveness B
Punctuality A
Professionalism B

Soderlin Plumbing (Jeff) installed a new 50 gallon (65K BTU) water heater and site cleared two existing older water heaters. In addition they installed a new routed gas line branch to the heater and re-routed the vent ducts. HOWEVER THE PRICE WAS WAY MORE EXPENSIVE than other plumbers charge for the same services in town.

While Jeff (Soderlin) did the work promised, THE PRICE WAS WAY MORE EXPENSIVE than other plumbers in town. We paid 39% more than other plumbers charge ($1900 is a fair price for a water heater swap out). They charge based upon the job and their equipment, labor, and parts costs are well over other plumbers and plumbing supply houses (used by the contractors.) For example we were charged $960 for the water heater, 40% more than they paid for the water heater ($684.) They also charge installation cost on each part and on top charge for total labor time (thus double charging for labor.)During installation and removal they bumped our boiler hot water outlet line which is now leaking. In addition, they did not install a drain pan underneath the new water heater in a room that has no drain capability (our basement is completed finished.) In summary, Soderlin has quality people BUT THEIR PRICES ARE WAY OUT OF LINE. I simply cannot recommend them to anyone based upon their costs.

See costs and comparisons at: www.geocities dot com / argonaut10 / Soderlin_Plumbing.html (remove dot com with actual period and remove spaces)

Soderlin was dishonest with me regarding the scope of a repair to my central A/C and charged me more than 3 times the industry standard, which was over $500 per hour for labor. When I realized that I had been seriously taken advantage of, I contacted Soderlin to complain. The owner essentially told me that I should have done more comparison pricing if I was concerned about whether or not their pricing was appropriate. So, my advice - BUYER BEWARE. These folks do not have any integrity and can not be trusted.