THEY DELETED MY PREVIOUS REVIEW!! Dishonest People!!
I found out about Uptown Imports through citysearch and all the "great reviews". But my experience was quite the opposite. I brought my car in because the airbag light was on, the power windows weren't working, and the gears were slipping occasionally.
Read more at twincities.citysearch.com
It was to my understanding that the mechanics would take a look at my car and give a rough estimate of what needed to be fixed, along with their quotes. I talked to someone on the phone who recorded my contact information incorrectly, so they were "unable" to get back to me the following day with the estimates until I called them. John, the owner, told me he still didn't have the numbers for me, but would let me know the next day. I still didn't hear from him, so again, contacted him at the end of that work day. John estimated $2500 worth of repairs. The real kicker is that they charged me over $200 for the diagnostic work. ($32 for "extensively driving" the car around the block). Their website advertised FREE ESTIMATES. $206 is not free.
I called John the following day to ask for my car to be ready to be picked up so I could bring it elsewhere for a 2nd opinion. John interrogated me, asking what, where, and why I would think of taking it somewhere else, and mocked the other business for being a small. He told me if I was just looking for a cheap job, then my decision to leave was good.
When I stopped back to pick up my car, John demanded the several hundred dollars for diagnosing (comparing himself to a doctor), and THEN asked me to sign the paper giving him my permission to work on my car- to figure out the problem. THAT CONVERSATION AND DOCUMENTATION SHOULD HAVE COME BEFORE HE DID $200 WORTH OF DIAGNOSTIC WORK!!!
When I found my car in the lot, the power windows were stuck down... I had to return to the office and ask for them to put them up, where they originally were. Over a half hour later, I drove off, $200 poorer, and with nothing fixed.
P.S. The second opinion mechanic estimated my repairs $1000 CHEAPER than John, the great.
DO NOT GET RIPPED OFF HERE, LIKE I DID!!